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Reservations & Cancellation Policy
24-hour cancellation policy:
We aim to provide our clients the highest quality service and we pride ourselves on our exceptional staff. If you cancel within less than 24 hours of your scheduled appointment, we not only loose your business, but also the potential business of other clients who could have taken your scheduled appointment time.
For this reason we are still obligated to compensate our staff for their time as well as make up for our lost revenue.
No-shows will lose one treatment from their package and any appointment deposit will be forfeited. Prepaid Botox or fillers will be deducted $50 from the prepaid amount.
We do not process returns or refunds, however you can always exchange prepaid packages and services for any of our other services.
A cancellation confirmation number will be given to you as your proof of exactly when your appointment was cancelled or changed.
Gift Certificate or Gift Card Return Policy:
Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates or gift cards, if lost or expired.
Late Arrivals:
We regret that late arrivals will not receive an extension of scheduled service times & you will be responsible for full service fees.
We recommend booking spa reservations in advance and will do everything possible to honor your request and time. Appointments are booked based on availability.
Appointments and cancellations may be made through the Spa. Please call us at 903-381-4411.
